Privacy and Cookie Policy
The Good Food Guide Privacy Policy
2024
1. WHO ARE WE?
1.1 This website (the "Website") is owned and operated by Postgate 51 Ltd, a company registered in England and Wales under registration number 13588020 (from now on, "We", "Our" and "Us"). Our registered office is at 3rd floor, 10 Rose & Crown Yard, King Street, London, SW1Y 6RE.
1.2 We provide access to Our website and Our digital newsletter, The Good Food Guide Weekly. By registering as a member of The Good Food Club or by using our website, you understand and agree that your personal information held, generated or collected by or on behalf of us, including all personal data supplied by you during the registration or order process, such as your name, age, gender, address and any email address that you submit may be used by us for the purposes including those mentioned below under “What Personal Data Do We Collect and What Do We Do With It”.
This policy explains how we use any personal information we collect about you. If you have any questions, please contact us and we will be happy to help.
2. WHAT IS THIS PRIVACY POLICY FOR?
2.1 Purpose. We are committed to ensuring that your privacy is protected and to processing your personal data in accordance with the Data Protection Act 2018 and all applicable UK data protection regulations. We will only collect and use your personal data as we say in this Privacy Policy. This Privacy Policy is incorporated and forms part of our Website Terms of Use.
2.2 Do you agree with this Privacy Policy? By continuing to use our Website you confirm that you have read, understood and agree with this Privacy Policy as it is in effect at the time of your use. If you do not agree, then you must not use or continue to use this Website.
2.3 What it covers and what it does not cover. This Privacy Policy gives information about:
(a) why we collect and how we use any personal information we collect about you when you use our website, our services, or order any of our products. Here at The Good Food Guide we are committed to protecting your information when you use our services or buy our products.;
(b) what personal data we collect when you use our website or get in contact with us;
(c) the choices we offer, including how to access and update your personal data; and
(d) our use of cookies and how you may disable such cookies.
It does not apply however to the practices of third party websites, third party apps or any or third party companies. You will be subject to the terms and conditions of use and privacy policies of those other websites and apps or companies when you are using them.
2.4 Updates. By accessing or using any part of our Website, you consent to be bound by this Privacy Policy (as it is updated from time to time). We may change and update it from time to time and we show the effective date of the currently applicable Privacy Policy at the beginning of it. Any updates to our Privacy Policy can be found on our Website. We recommend that you revisit this page regularly to keep up to date and to make sure that you are happy with changes. Updates and changes are legally binding upon you as soon as We post them (superseding any prior policy that may apply) whether or not We provide you any other notice of such changes.
3. WHAT PERSONAL DATA DO WE COLLECT AND WHAT DO WE DO WITH IT?
3.1 We or companies who work for us, collect information about you when you register with us, sign up to one of our newsletters, place an order for our products and services, or give us feedback. We also collect information when you complete our surveys, provide reviews, send us enquiries or enter our competitions. This may cover anything from your contact and delivery details to payment information, or your responses to questionnaires we have sent you and feedback you have provided. You are usually under no obligation to provide us with this personal information but (in the case of contact and delivery details and payment information) we do need to process such information in order to provide you with goods or services that you have ordered from us. In the case of restaurant feedback (reviews), we usually need to process your contact details so that we can contact you to verify details if necessary.
We also collect information about your use of our website, and how you arrived at our website in the first place. This can include what links or adverts of ours you have viewed or clicked on to reach us, or any search terms you have used. We can also see which pages of our website have been viewed by you and for how long. All this information helps us to tell what content is popular with our customers so we can prioritise it.
3.2 We collect, use, disclose and otherwise process personal information about you for our legitimate interests, which include processing any orders, managing your account and, if you agree, letting you know about our products and services that we think may be of interest to you. Our legitimate interests also include deciding what content you are interested in, measuring the success of our marketing campaigns and understanding our customers better. If you have agreed that we can process your information for a particular purpose, you may withdraw your consent at any time.
We may also email you if there is a problem with comments you have posted on our website. We may also use your personal information to verify compliance with rules of any promotions you may enter and for compliance with any contractual, legal or regulatory obligations.
We may also use, disclose or otherwise process information about you as necessary to comply with our legal obligations.
3.3 We do use other companies to process your data on our behalf, to ensure that we can fulfil all our obligations to you. We only choose companies who prioritise the protection of personal data and who pass the strict organisational and technical security standards that we set. For the purposes described above, your personal information may be disclosed to:
- our staff;
- other companies in our group (including their staff);
- other partner organisations (including Stripe, AMA DataSet and our book and/or magazine distributors) and their staff;
- legal or regulatory bodies in compliance with legal or regulatory obligations.
Some of these parties are based in the European Economic Area and some are based outside the European Economic Area. You agree that we may transfer personal data to those third parties for the purposes of our business. Countries outside the European Economic Area may not offer the same level of data protection as the United Kingdom. However, our collection, storage, and use of your personal data will continue to be governed by this Privacy Policy.
You agree that we may also use your personal data to analyse your use of the Website and to inform you of other services that may be provided by Us which we think may be of interest to you. If you do not wish to receive this information, you may unsubscribe by using the unsubscribe link on Our Website or or contact Us using the contact details below.
4. INFORMATION SECURITY
4.1 We are committed to ensuring that any personal data you give to Us is kept secure. In order to minimise the risk that there is unauthorised access to or disclosure of your personal data, we put in place, appropriate physical, electronic and managerial procedures to safeguard and secure it. Although we take appropriate measures to safeguard the personal data that you provide to us, no transmission over the Internet is guaranteed to be secure.
4.2 We will only keep information about you for as long as we need to. We make sure that any companies which process your data on our behalf do the same. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need, such as answering customer account queries.
5. HOW WE USE COOKIES
Our Website uses cookies.
5.1 What are cookies. A cookie is a small data file placed on your computer's hard drive or other mobile or handheld device as you browse our Website or advertisements, videos or other types of content and which ‘remembers’ that your computer or device accesses the Website. The file is added to your computer's hard drive or other mobile or handheld device. Most web browsers automatically accept cookies but you may modify your browser settings to decline cookies or to be notified of cookies being placed. The cookies do not give us access to any other personal data on your computer or device other than the personal data you choose to share with us.
5.2 Why do we use cookies. Cookies may be used by us to do the following:
(a) enable us to respond to you as an individual and to tailor our operations to your needs by gathering and remembering personal data about your preferences;
(b) assist the effective operation of our Website;
(c) to re-target advertisements or other content on our Website, so that they are displayed when you use third party websites;
(d) enable traffic to our Website and pages to be logged to identify pages used and browsing and purchasing behaviour of users of our Website for statistical purposes and to monitor which pages users find useful or not; or
5.3 What to do if you do not want us to use cookies. Rejecting cookies may prevent you from taking full advantage of our Website and may stop our Website from operating properly when you use it. You may be unable to complete a transaction with us on our Website. If you do not consent to use of the cookies, you must disable the cookies by deleting them or amending your cookie settings on your computer or you must stop using the Website.
5.4 Your choice to consent. You have the choice to restrict our collection or use of your personal data in the following ways:
(a) when you are asked by us to accept a cookie or to fill in a form on our Website, look for your cookie settings and the area that you can click to indicate your preference as to use of your personal data for marketing or other purposes; and
(b) if you have previously agreed to accept a cookie, then you may change your mind at any time disabling or deleting the cookie or amending your cookie settings.
5.5 A list of the cookies commonly used on our website is set out at the end of this policy document. Our cookies do not store financial information, or information which is capable for directly identifying you (such as your name and address).
6. MARKETING
We would like to send you information about our products and services which we think may be of interest to you. If you have consented, then this may include emails. Please note that there is always an unsubscribe link in our emails which will take you off our distribution list. Alternatively, you can contact us to unsubscribe at any time.
7. YOUR RIGHTS
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
- The deletion of the data we hold about you, in specific circumstances. For example, when you withdraw consent.
- A computer file in a common format (e.g. CSV or similar) containing the personal data that you have previously provided to us and the right to have your information transferred to another entity where this is technically possible.
- Restriction of the use of your personal data, in specific circumstances, generally whilst we are deciding on an objection you have made.
- That we stop processing your personal data, in specific circumstances. For example, when you have withdrawn consent, or object for reasons related to your individual circumstances.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
HOW TO CONTACT US
Queries. We want to make sure that your personal information is accurate and up to date. Please let us know via the email below if you think it is not If you wish to update any personal data that we have processed on you or have any queries relating to the personal data we process or this Privacy Policy, you may contact Us at: enquiries@thegoodfoodguide.co.uk
COOKIES USED ON OUR WEBSITE
Below is a list of the main cookies used by the Good Food Guide website and what each is used for:
Necessary Cookies
Strictly necessary cookies that are required to provide you with the best experience when navigating and interacting through our website.
|
Cookie |
Expires |
Description |
|
SESSID
|
On browser closing |
A unique randomly generated string of letter and numbers which is assigned to every use to identify the path and action taken throughout the site. This is used for debugging and maintenance purposes to show problem paths users have found |
|
theGoodFoodGuideCookiePolicy |
1 year |
This cookie notification popup that appears when entering the site for first time. After closing the pop up this cookie ensures it doesn’t continue to appear unnecessarily. |
|
theGoodFoodGuideSubscribe |
2 year |
A unique randomly generated string of letter and numbers which is assigned to subscribers so they can edit their preferences at any time. |
|
Session-token |
1 month |
This cookie is set when you log in to the website. It will keep hold of the user session for a month unless the user logs out before leaving the website. This allows the website to remember who you are |
|
JSESSIONID |
Current session |
This cookie is a unique ID that is generated by our payment processor to track the payment within the system |
|
fromapp |
Session |
A unique randomly generated string of letter and numbers which is used to maintain a log in when coming or going to our app. |
|
_pw_id |
2 years |
A unique randomly generated string of letter and numbers which is assigned to users to determine accessibility. |
|
_pw_subscribed |
2 years |
A unique randomly generated string of letter and numbers which is assigned to users to determine accessibility. |
|
_pw_uStop |
2 years |
A unique randomly generated string of letter and numbers which is assigned to users to determine accessibility. |
|
Stripe Here’s their privacy policy if you’re interested. |
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Google Analytics (GA) Everything we track through Google Analytics is completely anonymous. Here’s their privacy policy if you’re interested. |
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|
_ga |
2 years |
A unique randomly generated string of letter and numbers to identify user and count unique pageviews. |
|
_ga_* |
2 years |
A unique randomly generated string of letter and numbers to identify user and count unique pageviews. |
|
Google Adsense Here’s their privacy policy if you’re interested. |
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|
_gcl_au |
2 years |
A unique randomly generated string of letter and numbers to identify user, show ad clicks and stores it so that conversions can be attributed outside the landing page. |
|
Hubspot Here’s their Cookie policy if you’re interested. |
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|
__hssc |
30 minutes |
This cookie keeps track of sessions to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
|
__hssrc |
Current session |
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. |
|
__hstc |
13 months |
A unique randomly generated string of letter and numbers for anonymised statistics. |
|
Hubspotutk |
6 months |
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. |
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Hotjar Here’s their Cookie policy if you’re interested. |
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|
_hjSessionUser_* |
1 years |
A unique randomly generated string of letter and numbers which is assigned to users for tracking purposes |
|
_hjSession_* |
Current session |
Provide functional tracking of the current seession across pages |
|
_hjShownFeedbackMessage |
1 day |
Simple switch to show feedback message or not |
|
Facebook Cookies The data collected in this way is anonymous to us. However, Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy (www.facebook.com/about/privacy). |
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|
_fbp |
3 months |
A unique randomly generated string of letter and numbers to store and track visits across websites. |
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X Cookies The data collected in this way is anonymous to us. However, X may link this information to your account and also use it for its own promotional purposes, in accordance with X’s Data Usage Policy. |
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